Pointe Hilton Squaw Peak Resort - Phoenix

The staff was extremely friendly and accommodating.comfort level was absolutely phenomenal.

The resort/water park features were pretty fun but the pool and hot tubs needed to be vacuumed. The access to hiking trails is nice as well. However, one of the best things were the employees. They were very friendly and went out of their way to greet each person with a smile and offer of assistance. Very helpful!

The prices of room services items and beverages were too high.

I liked the pool area, it was very big and relaxing. I didnt have my kids and it was still pretty relaxing. It was definetly a pool made for the younger crowed. Room was clean. People were nice. Bar right across the street.

CHECK YOUR BILL BEFORE YOU LEAVE! Also i had annoying neighbors until 3am, and put your do not distrube sign up! They have checkout at noon and they walked right in at 8am. You were supposed to receive newspapers, well i never got one in my 2 days. I rented a daily special movie on tv. $4.99 and they charged me $10, so i had to call to get it corrected.

Convenient base for visiting various attractions in Phoenix area Good facilities in each suite

Constant inane music in the pool area Lack of a convenient place to have breakfast - we were forced to provide for ourselves

It was new years eve and my hotel room was next to a private party that went till 2:15am in the morning. This was of course after I called the front desk at 1:35 and 2:11 about the noise. Next day I went to the front desk to ask for a refund and was asked what my challenge was? I guess this is some new term to use but I explained my problem. Also the front desk said I should have expected this due to what day this was. However, no one invited me to this party or told me to expect excessive noise until after 2am in the morning. Major issue is I had a tee time at the Biltmore the following day which cost more than the hotel room itself.

Everything was great! Rooms were clean, comfortable, and a great value, booking through Booked.net!

The staff was very accommodating and friendly.

It cost me another $100.00 to get to a room that did not have the T.V. on the side wall of the bedroom..................

comfortable bed

Resort sold swim passes to outside guest when the pool is already at capacity. Overpriced food and drinks No decent restaurant options on site

Didnt like much u fortynatelly the pools were filthy.

The property is outdated. Its a shame that Hilton is associated with such outdated, dirty resort.

It would have been nice if you would have had an adult pool or at least an adult swim time. While I love children, my husband and I would have liked some quiet adult time in the pool.

the temperature of the water was very nice

there were way way too many kids without their parents around. no supervision and no staff around to fix any issues

Room service, concierge service, staff were all incredible. Love that everything was so convenient. Everyone was very accommodating.

Bugs. We had mosquitoes when we first arrived and saw a giant roach the last night. One of the rooms had dirty stained rug and looked much older and less well maintained.

Rooms were very nice. Location great.

Rooms were not ready at time check-in myself and the 2 customers next to me were all told "house keeping is working on it". Many restaurants however weren't open on holiday weekend which I found odd. Pools were extremely busy with not enough staff to serve and outside food and beverages are not allowed. They allow pets which is great unless your neighbor has a dog that barks non stop.

Fantastic resort grounds! Movie night by the pool in the evenings was a big plus!

The current for the lazy river was truly disappointing. I heard several guests on the lazy river also comment on this. The current speed of the lazy river was too slow to enjoy a leisurely float. You're basically "stuck" floating in place looking at all the other stalled tubes of guests floating in place as well.

The stay was ok

My 8 year old child was stung by a scorpion because the place is infested with them. Had to call 911 and she needed 2 doses of antivenin. They don't not warn you of Scorpions nor do they care if you have go spend and entire night you are paying for in the hospital accruing even more bills. Be warned, THIS PLACE IS INFESTED WOTH SCORPIONS SO BAD YOU CAN SEE THEN CLIMBING UP THE WALLS.